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Order Placed

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Order Confirmed

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Quality Check

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Packaging

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Dispatched

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Track Order

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Delivered

Welcome to our Frequently Asked Questions section. Here, you can find detailed information about ordering, payments, shipping, delivery, cancellations, returns, refunds, bulk orders, quotations, GST invoices, account management, and customer support.

If you cannot find the answer to your question, please contact our customer support team for assistance.

Table of FAQs

A. Ordering & Purchasing

Placing an order is simple:

  1. Browse or search for the product you need.
  2. Open the product page and review its specifications, price, availability, and other details.
  3. Select the required quantity or available product options.
  4. Click Add to Cart or Buy Now.
  5. Review the products in your cart.
  6. Proceed to checkout.
  7. Enter your billing and shipping information.
  8. Select your preferred payment method.
  9. Review your order details and complete the payment.
  10. After successful order placement, you will receive an order confirmation.

Please check your contact details carefully before completing your order.

Depending on the website settings, you may be able to order as a guest or create a customer account.

Creating an account provides additional benefits, including:

  • Faster checkout for future purchases
  • Saved billing and delivery addresses
  • Easy access to previous orders
  • Order status tracking
  • Access to quotations and documents, where available
  • Easier communication with the support team

Order modifications may be possible before the order enters processing, packing, production, or dispatch.

If you need to change the quantity, delivery address, contact number, product model, or any other order information, contact customer support (Number : +91-7678379422, Mail ID: sales@ehoreca.in) immediately.

Once an order has been dispatched, manufactured, customized, or specially procured, changes may not be possible

After successful order placement, an order confirmation is generally displayed on the website and sent through available communication channels such as email, SMS, or WhatsApp.

The confirmation may include:

  • Order number
  • Customer details
  • Product details
  • Quantity
  • Order value
  • Payment status
  • Billing address
  • Shipping address
  • Estimated delivery information

If payment has been deducted but you have not received an order confirmation, contact customer support and provide the transaction details.

B. Product Information

You can use the website search bar, product categories, filters, and product specifications to find suitable products.

Before ordering, review important information such as dimensions, material, capacity, technical specifications, compatibility, installation requirements, warranty information, and intended application.

For technical or commercial products, you may contact the sales team before placing a large order.

Product availability may change depending on current inventory, demand, manufacturing schedules, supplier availability, and location.

Some products may be:

  • Ready for immediate dispatch
  • Available against order
  • Made to order
  • Available for pre-order
  • Subject to minimum order quantity
  • Temporarily unavailable

For urgent or bulk requirements, customers are advised to confirm availability before making the purchase.

We make reasonable efforts to display product images, colors, finishes, dimensions, and specifications accurately.

However, minor differences may occur because of photography, lighting, screen settings, manufacturing updates, material variations, or differences between production batches.

Customers should refer to the written specifications and technical information before purchasing products for specialized applications.

If you need additional product information, you can contact the sales or technical support team.

Depending on the product, additional information may include:

  • Technical data sheets
  • Product catalogues
  • Dimensions
  • Material specifications
  • Installation requirements
  • Electrical requirements
  • Capacity information
  • Warranty details
  • Product compatibility information

For project-based purchases, please provide complete requirement details to receive appropriate product assistance.

C. Pricing & Discounts

Prices displayed on the website are based on the current listed selling price and may be updated from time to time.

The final amount payable may include applicable taxes, shipping charges, handling charges, installation costs, or other charges, depending on the product and order.

The complete payable amount will be displayed during checkout or mentioned in the official quotation.

Yes. Product prices may change due to changes in raw material costs, supplier pricing, currency fluctuations, transportation costs, taxes, promotional campaigns, or other commercial factors.

The applicable price is generally the price confirmed at the time of successful order placement or mentioned in a valid quotation.

Bulk order discounts may be available depending on:

  • Product category
  • Quantity required
  • Order value
  • Delivery location
  • Project requirements
  • Payment terms
  • Current promotional offers

Customers with bulk or project requirements can submit a quotation request for customized commercial pricing.

Enter the coupon code in the designated coupon or promotional code field on the cart or checkout page.

After applying the code, verify that the discount has been successfully applied before completing payment.

Coupon codes may be subject to conditions such as minimum order value, selected products, selected customers, one-time usage, limited validity, or other promotional terms.

D. Quotations & B2B Orders

Yes, Customers can submit a Request for Quotation for selected products.

A quotation may include:

  • Product details
  • SKU or model number
  • Quantity
  • Unit rate
  • Basic amount
  • Discount
  • GST details
  • Shipping charges, where applicable
  • Final quotation amount
  • Quotation validity period

The quotation should be reviewed carefully before confirming the order.

Every quotation may have a specific validity period. The validity period will be mentioned in the quotation or quotation email.

Prices, discounts, stock availability, delivery schedules, and commercial terms may change after the quotation validity period expires.

No. A quotation is a commercial offer and does not automatically confirm an order.

An order is considered confirmed only after the required confirmation process has been completed, which may include payment, purchase order acceptance, written approval, or another agreed commercial process.

Yes. Businesses, hotels, restaurants, cafés, caterers, institutions, offices, and other commercial buyers can contact the sales team for project-based requirements.

For large projects, customers should provide:

  • Company name
  • Contact person details
  • Product requirements
  • Required quantities
  • Delivery location
  • Required delivery schedule
  • GST details, if applicable
  • Purchase order details, where required

E. Payments

Available payment methods may include:

  • Credit cards
  • Debit cards
  • UPI
  • Net banking
  • Bank transfer
  • Payment gateway options
  • Other payment methods displayed during checkout

The availability of specific payment methods may vary depending on the order value, location, product, and payment provider.

Online transactions are processed through secure payment service providers. Customers should complete payments only through the official website checkout page or officially authorized payment details.

Never share OTPs, passwords, card PINs, or other confidential banking information with anyone.

If payment fails, first check whether the amount was deducted from your bank account.

In some cases, failed transaction amounts may be automatically reversed by the bank or payment provider according to their processing timelines.

If payment has been deducted but the order is not confirmed, contact customer support with the transaction reference number and relevant payment information.

Bank transfer may be available for selected orders, bulk purchases, quotation-based purchases, or B2B transactions.

Always verify official bank account details through authorized communication before transferring funds.

F. Shipping & Delivery

Delivery is available to serviceable locations based on logistics partner coverage and product shipping requirements.

Some large, heavy, fragile, specialized, or commercial products may have limited delivery coverage or require specialized transportation.

Shipping charges may depend on:

  • Product weight
  • Product dimensions
  • Number of packages
  • Delivery PIN code
  • Shipping method
  • Product category
  • Special handling requirements

Applicable delivery charges will be displayed during checkout or communicated through the quotation process.

Delivery timelines depend on product availability, order processing, payment confirmation, delivery location, courier service, and product type.

Ready-stock products may be dispatched sooner, while made-to-order, customized, imported, or specially procured products may require additional processing time.

Estimated timelines are provided for guidance and may be affected by circumstances beyond reasonable control.

After dispatch, tracking details may be provided through email, SMS, WhatsApp, or the customer account dashboard.

For orders delivered through specialized transport or commercial logistics services, tracking information may be shared directly by the support team.

Before accepting the shipment, inspect the external packaging for visible damage, tampering, or signs of mishandling.

After receiving the product:

  • Check the number of packages.
  • Verify the product against your order.
  • Inspect the product for visible damage.
  • Check the model and quantity.
  • Keep the invoice and packaging safely.
  • Record an unboxing video for high-value, fragile, or commercial equipment where possible.

Report any damage, shortage, or incorrect item within the period specified in the applicable policy.

G. Customer Support

You can contact the support team using the available communication options displayed on the website, which may include phone, email, WhatsApp, or a contact form.

When contacting support regarding an existing order, keep the following information ready:

  • Order number
  • Quotation number, if applicable
  • Registered phone number
  • Registered email address
  • Product name
  • Description of the issue

Providing complete information helps the support team review and resolve requests more efficiently.

Response time depends on business hours, enquiry volume, and the complexity of the request.

Technical, warranty, logistics, bulk order, and project-related enquiries may require additional time for review and coordination.

Yes. Customers who require assistance with product selection, bulk pricing, technical specifications, project requirements, quotations, or commercial terms can contact the sales team before placing an order.

Our team will help you understand the available options based on the information provided about your requirements.